Refund and Returns Policy

We want you to be satisfied with your purchase of our Palm Oil and Cracked Palm Kernel products. Please review our simple return and refund terms below.

Returns

Due to the nature of our products, returns are accepted only in cases where the product is damaged, contaminated, incorrect, or significantly different from what was ordered.

To request a return, please contact us as soon as possible after delivery and provide:

Your order number
Details of the issue
Clear photos or videos of the product where applicable

Products must be returned in their original condition where possible.

Refunds

Once we receive your complaint and inspect the product, we will notify you whether your refund request has been approved.

If approved, your refund will be processed through the original payment method or another agreed payment method.

Refund processing time may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If you receive:

The wrong product
A damaged container
Palm oil or cracked kernels that appear contaminated or unsuitable
An order that is significantly different from what you purchased

Please contact us immediately so we can investigate and arrange an appropriate solution.

Non-Returnable Products

Because palm oil and cracked palm kernels are food/agricultural products, we generally cannot accept returns simply because you have changed your mind or no longer require the product.

Products that have been opened, used, mixed, contaminated, or improperly stored after delivery may not qualify for a refund.